COLUMBUS AUTO REPAIR

I go nowhere else but Luke's! My favorite things about Luke's are their honesty and their warranties. They are completely transparent with what they're fixing and why, what's essential and what isn't, how they can consolidate costs ("we're going to have to take apart X for Y thing anyway so if you decide to go with getting X fixed, too, we can reduce the cost of labor"), and they are just exceptional with communication - how the car is coming along, the results of the diagnostic tests, etc. I can count on a phone call as soon as they find something that requires a decision from me. Plus, with the whole online report thing they have going on now, they will actually take pictures of the problem areas so you can actually *see* they aren't BS-ing you (and everything is neatly organized into categories of "Good," "Needs Future Attention," and "Needs Immediate Attention" with descriptions of each issue). Additionally, the warranties on their repairs are amazing. I've probably saved as much as I've spent over the years with Luke's through their great warranties. One of the big things is that I never have to ask if anything's under warranty or make sure I'm getting the appropriate repairs free because they tell me up front ("if the leak is coming from the crankshaft seal, that'll be under warranty, so that would bring your estimate down to $X"). In short, I've never been so at ease dealing with the folks at Luke's Auto. And, at this point, I think just about every mechanic there has had some experience with ol' Velma (my '94 Accord Wagon), so it's not like just one person is exceptional - *everyone* is truly fantastic at Luke's Auto! Many thanks from a customer-for-life, -Chaz (and Velma)

Luke’s has always been reliable. My mother and I have both had our cars serviced at Luke’s over the past year and a half. We have never had an issue. This past time, I got a quote from a different repair shop to replace one set of parts when my car broke down and wouldn’t run. The repair cost was more than my car was worth. Before taking it to a junkyard we had it taken to Luke’s just to double check and get a second opinion. They replaced more than the one part and got the car running in great condition and overall the cost was still about $600 less than the other shop. Interacting with the other shop made me feel hopeless and kind of like an idiot for letting my car break down. Luke’s never had me feel like that, they helped me understand what happened and talked me through the parts that needed replaced. Overall it was just amazing and I will always return to Luke’s for any repairs and service on my car.

The service person was very friendly and helpful. He helped me sign up for the free loaner. He listened to what I had to say regarding what might be wrong with the car. I was told that I would be called and told what the technician found or didn't find wrong with the car. I was given the loaner and went home to await news on the car. When the call came, I was given options of what I could go to fix the car. The rates quoted were reasonable for the work that would be needed done. The work was done quickly and I had my car back by 5:00 pm. The work was done well. I had no complaints. I would use this garage again to service my cat.

Very friendly and great service. I will be coming here from now on!

Wonderful experience. Aaron was my constant point of contact who kept me informed every step of the way. Add in the free rental and my experience was a breeze! I've never felt so secure about where my money was going.

Aaron, Jay and Luke were awesome. They did a great job with telling me what was wrong with my car and never pressured me into anything. Also speaking with Luke the owner he was very pleasant and was willing to take my car out with me to see if I could explain the noise I was hearing. Which end up being the tires in the back cause they were extremely old. Thanks guys! I will be back for service here!!!!

My family has used Luke's for all our vehicle maintenance for Y E A R S. When I try to fix something myself and end up taking it to them they are always respectful and understanding. When they fix something it is fixed. They clearly point out other issues that need attention. We feel that is not an attempt to pad their business; rather a caring practice for the comfort and safety of my family. It is no wonder their business continues to expand. This is a Christian group LIVING the biblical model we all aspire to. Any questions? Dave

I would highly recommend Lukes Auto for any automotive repair needed, no matter how small or big the job. Not only have I had work done there, but have recommended it to several friends and they have all been pleased. The big thing to me is, in the HIGHLY UNLIKELY EVENT that you won't be satisfied, I know you can count on them to make it right, instead of giving you a big runaround like a lot of others places we've all had the misfortune to have had to deal with at one time or another. They are skilled, honest, and friendly.

Love this place , they are all very patient and honest.

This was the second major job they have done for me. They are always timely, reasonably priced, and do great work.